Start an Email with the «END»


- Call for action: «Please can you (do) [action yo ask for]»
- Define a due date: «by [date]»
- Explain your action after the action happend: «With your agreement, I’ll [my actions]»
Continue to Engage the reader in the «START»


engage the reader at the start
Finish by writing easy-to-read content


- make short paras
- make short sentences
- user normal language
- consider a verbal communication before sending a complex email
- make a clear intro
- add headings to structure complex or long content
Source: Andy Bounds