Presentation
Kano Model for Prioritization - Summary.pdf (174.92 kb)
Overview
Functionality (degree to which the item can be implemented)
- Best (2): the solution can be implemented to its full potential
- Good (1): the solution can be implemented to an acceptable degree
- Basic (0): the solution’s primary functions can be implemented, but nothing more
- Some (-1): the solution can be partly implemented
- None (-2): the solution cannot be implemented
Customer satisfaction
- Delighted (2): the solution exceeds users’ expectations
- Satisfied (1): the solution meets users’ expectations
- Neutral (0)
- Dissatisfied (-1): the solution does not meet users’ expectations
- Frustrated (-2): the solution causes additional hardship for the user
Source: https://www.nngroup.com/articles/prioritization-methods/